Apply Now

Customer Service Manager

Athens, GA, United States

We are looking for a Customer Service Manager to lead, inspire, and engage our Athens-based team of Customer Service professionals. You need to be passionate about management, confident with resolving employee issues, and obsessed with providing excellent service. Okay, so "obsessed" might be a bit of an exaggeration, but we’re serious about customer service.

We primarily communicate with our customers via telephone and email, but if we have a customer who prefers to communicate via handwritten letter, smoke signal, or carrier pigeon, we figure it out. Our goal as a team is to form and maintain exemplary long-term relationships with our customers.

Requirements

Responsibilities:

  • Recruiting, interviewing, training, scheduling and managing employees.
  • Communicating job expectations.
  • Setting expectations and evaluating performance of staff.
  • Enforcing policies and procedures.
  • Improving customer service quality results by studying, evaluating and re-designing processes.
  • Creating a culture of customer appreciation amongst staff.


Qualifications:

  • Two years or more experience overseeing a team of 10+ employees.
  • Highly motivated and driven.
  • Ability to maintain a high level of professionalism in a fun, relaxed environment.
  • Loves to challenge the standards of service.
  • Harbors a passion for exceptional service.

Benefits

  • Competitive salary
  • Health insurance and matching 401k
  • Paid vacation and holidays
  • Free coffee, tea, and snacks
  • Ping-pong table with some healthy competition among staff


About Us

UberPrints is a leading online provider of customized apparel. Founded in 2005, we're a young, growing company with our eyes on the future. Based out of Athens, GA, we run our customer service and production operations just behind downtown. We've recently opened a satellite office in Atlanta to house our business development, IT, and creative teams.

close