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Customer Service Manager

Athens, GA, United States

We are looking for a Customer Service Manager to lead, inspire, and engage our Athens-based team of Customer Service professionals. You need to be passionate about leadership, experienced in training and developing others, and obsessed with providing excellent service. Okay, so "obsessed" might be a bit of an exaggeration, but we are serious about providing our customers with exceptional service. We are a growing company and are looking for an individual with experience growing and developing teams by creating tangible systems and a positive culture.

Requirements

Responsibilities:

  • Recruiting, interviewing, training, scheduling, and managing employees.
  • Setting expectations and evaluating the performance of staff.
  • Enforcing policies and procedures.
  • Acting as the final word on escalations and personally handle some sensitive or escalated issues.
  • Empowering employees with conflict resolution skills.
  • Improving customer service quality results by studying, evaluating, and re-designing processes.
  • Creating a culture of customer appreciation among staff.
  • Building and maintaining successful working relationships with other areas of Customer Operations as well as with cross-functional departments ( Art, Production, Procurement, Operations, Development, etc.) to ensure successful order deployment, product delivery, and customer satisfaction.


Qualifications:

  • Two years or more experience overseeing a team of 10+ employees.
  • Highly motivated and driven.
  • Ability to maintain a high level of professionalism in a fun, relaxed environment.
  • Loves to challenge the standards of service.
  • Harbors a passion for exceptional service.

Benefits

  • Competitive Salary
  • PTO
  • Health insurance and matching 401k
  • Paid vacation and holidays
  • Free coffee, tea, and snacks


About Us

UberPrints is a leading online provider of customized apparel. Founded in 2005, we're a young, growing company with our eyes on the future. Based out of Athens, GA, we run our customer service and production operations just behind downtown. We've recently opened a satellite office in Atlanta to house our business development, IT, and creative teams.

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