Director of Operations

As Director of Operations, you will be responsible for overseeing the day-to-day operations of the company, ensuring the organization is properly managed, staffed, and trained. You will be responsible for the success of our Customer Service, Production Art, Printing & Manufacturing, and Order Fulfillment teams. You will also be involved in implementing new processes, procedures, departments, service offerings, and other initiatives.

Duties & Responsibilities:

• Oversee the recruitment, selection, and onboarding of new employees.
• Direct the training and coaching of all teams to achieve a standard of best-in-industry quality and service.
• Work with department managers to set and maintain standards by monitoring, reviewing, and appraising department performance and planning for improvement.
• Evaluate the performance of various departments using quantitative and qualitative metrics that you will help to establish.
• Prepare quarterly projections and plans to meet the business demands and goals including managing staffing, equipment, and other resources.
• Identify opportunities for improvement in company efficiency and effectiveness by analyzing process workflow and implementing changes.
• Provide a deep understanding of operations processes and data to contribute to strategic plans.
• Understand and communicate customer issues with managers and teams while devising ways of improving the customer experience.
• Continually update and develop pertinent knowledge by participating in educational opportunities, researching industry topics, maintaining personal networks, and staying current on industry trends.
• Manage and develop relationships with key vendors and partners.
• Develop processes to deliver new products and services coordinated with business development initiatives.
• Maintain and promote a culture aligned with the company’s philosophy and brand with a commitment to a customer service focused mentality.
• Communicate with legal counsel and safety departments to ensure all processes remain compliant with OSHA and other governmental regulations.

Requirements

• Well versed in collecting and analyzing data to gather insight and provide guidance on strategic plans.
• Knowledge of Google Sheets, Excel, or similar programs for data analysis and presentation.
• Ability and drive to acquire new knowledge of industry topics, technologies, and proprietary processes.
• Ability to make quick decisions and possess excellent problem solving skills
• Leadership skills and insight capable of directing and motivating a large team while coaching reporting managers to lead their departments.

Education & Experience:

• Masters degree in Business Administration or equivalent
• Extensive experience in management

Benefits

• An opportunity to join an energetic, entrepreneurial company with a solid track record for growth
• Health Insurance
• 401k with company match